Losing a loved one in Citrus, California, because of someone else’s negligence is devastating, and families often face confusion about legal options while coping with grief. This page explains how a wrongful death claim can help recover financial losses, funeral expenses, loss of companionship, and other damages for surviving family members. We describe how local laws affect claims in Los Angeles County, what to expect from the process, and how to preserve evidence and meet deadlines. If you are unsure where to begin, this guide outlines practical steps to protect your family’s rights and pursue compensation during a difficult time.
This guide focuses on wrongful death matters specific to Citrus and the surrounding Los Angeles County communities, highlighting timelines, common causes of wrongful death claims, and the types of damages available under California law. We cover how a claim differs from a criminal case and why civil actions can provide financial recovery even when criminal charges are pursued or not. We also outline what documentation and information typically support a claim, including medical records, accident reports, and witness statements, to help families move forward with clarity and confidence when seeking accountability and a measure of financial stability after a loss.
Pursuing a wrongful death claim can provide important relief for surviving family members in Citrus by addressing immediate and long-term financial needs after a fatal incident. Compensation can assist with funeral and burial costs, unpaid medical bills from the decedent’s final illness or injury, and lost future income that supported the household. Beyond economic recovery, a civil claim can also provide accountability and documentation of fault that may help families in healing and planning for the future. This process can reduce the financial burden of a sudden loss, allowing relatives to focus on recovery while legal matters proceed.
Law Republic APC represents clients in wrongful death and personal injury matters across California, including the Citrus community in Los Angeles County. Our approach emphasizes thorough investigation, careful documentation, and clear communication with families during every stage of a claim. We work to collect medical records, accident reports, and witness statements to build a complete case and pursue appropriate compensation on behalf of grieving relatives. Our team prioritizes compassionate service, timely updates, and strong advocacy in negotiations or court when necessary, helping families make informed decisions during a difficult and emotional process.
A wrongful death claim is a civil action brought by certain surviving family members after a person dies due to another party’s negligent or intentional conduct. In California, eligible plaintiffs may include spouses, domestic partners, children, and sometimes other dependents or beneficiaries. These claims seek monetary damages to compensate for losses like lost earnings, loss of care and companionship, and funeral expenses. The legal standards and timelines in Los Angeles County can be complex, so learning the basic requirements, who can file, and what types of evidence are commonly used will help families take timely steps to protect their rights and pursue recovery.
Wrongful death actions often run alongside or after criminal investigations, but they follow different procedures and focus on civil remedies rather than criminal punishment. Plaintiffs must show that the defendant’s action or omission caused the death and that damages resulted from that loss. Evidence may include police reports, medical records, expert opinions, employment records, and witness testimony. Statutes of limitation set strict deadlines for filing claims in Los Angeles County, so families should act promptly to preserve claims, gather documentation, and ensure that necessary notices and filings occur within the required timeframes.
A wrongful death claim arises when someone’s negligence, recklessness, or intentional conduct leads to another person’s death, and eligible survivors suffer damages as a result. California law allows certain family members to file civil suits seeking compensation for financial losses and intangible harms such as loss of care and society. Unlike criminal cases that determine guilt, a civil claim seeks to make the surviving family whole to the extent possible through monetary awards. Proving causation, identifying responsible parties, and documenting the full scope of damages are central tasks in building a successful claim in Citrus and throughout Los Angeles County.
A wrongful death case generally requires showing duty, breach, causation, and damages. Duty refers to the legal responsibility owed by the defendant, breach shows how that duty was violated, causation connects the breach to the fatal outcome, and damages quantify the losses suffered by survivors. The process often begins with an investigation, preservation of evidence, and pre-suit communications or demand letters. Negotiations with insurers commonly follow, and if settlement cannot be reached, filing a lawsuit begins formal litigation, which may include written discovery, depositions, motions, and potentially trial. Each step demands careful documentation and timely action.
This glossary defines common phrases used in wrongful death matters so families in Citrus can understand case materials and legal correspondence. Definitions include who may bring a claim, common types of damages, procedural terms such as statute of limitations, and evidentiary concepts like causation and proximate cause. Becoming familiar with these terms helps relatives navigate discussions with counsel, interpret settlement offers, and make informed decisions during negotiations or litigation. Clear understanding reduces confusion during a stressful time and enables more effective participation in the process toward recovery and closure.
In a wrongful death case, the plaintiff is the person or people bringing the claim on behalf of the decedent’s estate or eligible survivors. California law specifies which individuals may serve as plaintiffs, typically including the surviving spouse, domestic partner, children, and sometimes other dependents. The plaintiff has the burden of initiating the civil action, presenting evidence that the defendant’s conduct caused the decedent’s death, and documenting the damages suffered by the family. Understanding who can act as plaintiff helps families determine how to structure a claim and ensure representation of the decedent’s financial and relational losses.
Damages in wrongful death actions refer to the monetary compensation available to surviving family members for losses caused by the death. These may include economic losses such as lost income, medical and funeral expenses, and loss of household services, as well as non-economic damages like loss of companionship and emotional suffering. California law limits and defines recoverable categories, and evidence such as employment records, medical bills, and testimony about the relationship are used to support claims for compensation. Properly documenting both economic and non-economic impacts is essential to presenting a full measure of damages.
The statute of limitations is the legal deadline for filing a wrongful death lawsuit in California, and missing that deadline can bar recovery. Time limits vary depending on the circumstances and the type of defendant, but in many wrongful death cases the standard period is two years from the date of death for filing a civil suit, though exceptions can apply. Because rules and exceptions in Los Angeles County can be complex, families should act quickly to preserve claims, gather necessary documentation, and consult counsel to avoid procedural pitfalls that could prevent meaningful recovery.
Causation links the defendant’s wrongdoing to the death and the damages suffered by survivors; plaintiffs must show that the defendant’s action or omission was a substantial factor in bringing about the fatal outcome. This often requires medical records, expert explanations, accident reconstructions, and witness statements to establish how events led to the death. Establishing causation is a central task in wrongful death litigation, and clear documentary and testimonial evidence strengthens a family’s claim by demonstrating the connection between the defendant’s conduct and the loss experienced by surviving relatives.
When facing a wrongful death situation, families may consider limited, narrowly focused actions or a comprehensive wrongful death claim seeking full compensation. Limited approaches can resolve immediate needs like funeral bills or medical debts quickly but may leave long-term losses unaddressed. Comprehensive claims aim to capture a broader range of damages including lost future earnings and loss of companionship, but they typically require deeper investigation and more time. Selecting the right approach depends on the family’s priorities, the strength of available evidence, and the particular facts of the incident in Citrus, so careful evaluation and clear communication about goals are important.
A limited legal approach may be appropriate when a family’s immediate priority is to cover funeral and burial costs or pressing medical bills, and they are willing to accept a smaller, quicker resolution. If liability is clear and the amount needed is relatively modest compared to potential long-term losses, negotiating with insurers for a focused settlement can resolve urgent expenses and provide some financial breathing room. However, families should be mindful that settling narrowly may waive claims to future damages, so understanding the trade-offs before accepting any offer is important to protect long-term interests.
A limited approach can make sense where fault is obvious, and the decedent had limited potential for future earnings or support contributions, thereby reducing the need for a broad financial recovery. In those circumstances a focused settlement can resolve matters without prolonged litigation, sparing the family additional stress and delay. Even then, confirming that the settlement covers all immediate and foreseeable losses is important. Families should ensure any agreement does not inadvertently release claims they might need later and should seek clarity about the legal consequences of accepting a limited resolution.
A comprehensive claim is often necessary when the decedent was a primary wage earner, caregiver, or otherwise provided substantial financial support, and their loss will affect the family for many years. In such cases, pursuing full compensation helps replace future earnings, lost benefits, and contributions to household services or childcare. Building a comprehensive claim requires documentation of employment history, earning capacity, and the economic value of services the decedent provided, along with careful legal analysis to calculate future losses and present them effectively to insurers or a court.
Comprehensive representation is also important when liability is disputed, multiple parties may share responsibility, or insurance issues complicate recovery. These scenarios demand deeper investigation, expert evidence, and strategic negotiation or litigation to identify all sources of compensation. A full wrongful death suit allows families to pursue claims against all potentially liable parties and to gather the necessary documentation to support complex damages calculations, ensuring that the total financial impact of the loss is addressed rather than leaving claims fragmented or undercompensated.
A comprehensive approach seeks to secure full compensation for both immediate and long-term losses, reducing future financial hardship for surviving family members in Citrus. By documenting lost income, pension or benefits, household services, and non-economic losses like loss of companionship, families can obtain awards that better reflect the true impact of the death. Thorough investigation and careful calculation of damages also improve negotiating leverage with insurers and opposing parties, increasing the likelihood of fair settlement or jury awards that address the full spectrum of harm caused by the fatal incident.
Comprehensive claims also help establish a clear record of responsibility and causation, which can have value beyond immediate financial recovery. A full legal process often brings clarity to insurance disputes, uncovers additional avenues of compensation, and prevents premature releases that might bar later claims. For families who must plan for the future and provide for dependents, securing a complete and durable recovery can provide stability and support long-term needs such as education, healthcare, and daily living expenses that arise after the loss of a loved one.
One primary benefit of a comprehensive approach is that it aims to replace future income and services the decedent would have provided, which can be essential for the ongoing well-being of dependent family members. Compensation calculated over projected years accounts for lost wages, retirement contributions, and the economic value of household tasks the decedent performed. This forward-looking recovery provides a financial foundation that helps families manage long-term obligations, maintain living standards, and plan for key milestones such as children’s education and future healthcare needs following the loss.
A comprehensive claim built on detailed evidence and careful valuation strengthens a family’s negotiating position with insurers and potentially increases the likelihood of a favorable resolution without trial. When insurers see well-documented damages and clear causation, they are more likely to offer settlements that reflect the real cost of the loss. If settlement is not possible, the thorough preparation that accompanies a comprehensive approach better supports litigation outcomes through credible testimony, robust documentation, and persuasive presentation of damages in court, thereby improving chances for meaningful recovery.
Act quickly to secure evidence after a fatal incident in Citrus, including police reports, medical records, photographs of the scene, and contact information for witnesses. Preserving physical evidence and documenting details while memories are fresh can make a meaningful difference in proving causation and liability. Families should request copies of official reports and medical records, note names of involved parties, and keep records of expenses related to the incident. Timely documentation helps satisfy insurance requirements and supports both negotiation and litigation when seeking compensation for losses.
Carefully collect records that document economic losses, such as pay stubs, tax returns, employment contracts, medical bills, and receipts for funeral expenses. These documents form the backbone of damage calculations and help establish the financial impact of the death on surviving family members. In addition, maintain a record of non-economic impacts like missed family events or the loss of household services, and collect statements from those who can attest to the decedent’s role in the family. Comprehensive documentation strengthens a claim and supports fair valuation of losses.
Families often consider wrongful death claims to address immediate financial needs and to secure resources for long-term care and stability for surviving dependents. Pursuing a claim can help pay funeral and medical bills, replace lost income, and compensate for the loss of household services and emotional support. Beyond monetary recovery, civil actions create a formal record of responsibility that may ease future disputes about liability and provide a sense of accountability. Considering a claim allows families to plan for the financial consequences of a loss and to seek a resolution that acknowledges the impact on loved ones.
Another reason to consider filing is to preserve legal options and avoid forfeiting claims through silence or delay. Early action gives families time to investigate, consult professionals, and weigh settlement offers against potential long-term losses. The legal process can also reveal additional responsible parties or insurance coverage that might not have been immediately apparent. Evaluating the strengths and limitations of a potential claim helps families make informed choices that balance the need for swift relief with the goal of obtaining appropriate compensation for the full scope of the harm.
Wrongful death claims in Citrus often arise from car collisions, pedestrian accidents, medical negligence, workplace incidents, defective products, and premises liability events. Fatal outcomes in these circumstances frequently prompt civil claims when negligence or dangerous conditions contributed to the death. Each category has unique evidence needs, such as accident reconstructions for vehicle crashes or medical records and expert analysis for health care-related fatalities. Understanding typical scenarios helps families and counsel focus investigations and gather the documentation required to establish fault and damages.
Vehicle collisions are a leading cause of wrongful death claims in Los Angeles County, including Citrus, where traffic density and intersection risks can contribute to fatal crashes. These claims typically rely on police reports, witness statements, vehicle damage assessments, and sometimes traffic camera footage to establish fault. Medical records documenting injuries and treatment leading up to a fatality are also critical. Families should preserve evidence, obtain official reports, and record witness contact information as soon as possible to support claims related to motor vehicle fatalities.
Medical negligence claims occur when medical professionals’ actions or omissions lead to a preventable death, and these cases often require careful review of medical charts, diagnostic records, and expert medical opinions to show breach and causation. Families should request complete medical records, treatment timelines, and explanations for care decisions. Because medical standards and causation can be complex, detailed documentation and timely investigation are essential to assess whether a viable wrongful death action exists and to quantify the damages that result from the medical error or negligent conduct.
Deaths caused by unsafe property conditions or defective products can also lead to wrongful death claims, requiring evidence such as incident reports, maintenance records, product design documents, and witness accounts. For premises liability cases, documentation of hazardous conditions, property owner knowledge, and failure to address known risks supports claims. Product liability cases may involve scientific testing and manufacturing records to show a defect or failure to warn. Preserving physical evidence, photographically documenting the scene, and securing relevant records early are crucial steps in these types of claims.
Law Republic APC provides compassionate guidance to families in Citrus who are contemplating a wrongful death claim, offering clear explanations of legal rights, potential recovery, and procedural steps. We strive to listen to each family’s priorities, gather the necessary documentation, and outline realistic options for pursuing compensation. While no outcome can replace a lost loved one, taking deliberate legal steps can ease financial pressures and ensure families have the resources they need to move forward. Families may contact our office for an initial review to assess the potential for a claim and next steps.
Law Republic APC is committed to supporting families through the legal process with attentive communication and careful preparation of each claim. We focus on thorough investigation, preservation of evidence, and clear presentation of damages to facilitate fair negotiations with insurers and opposing parties. Our goal is to relieve families of procedural burdens so they can concentrate on personal recovery and family needs. We work to provide realistic guidance on outcomes and to pursue results that reflect the full impact of the loss on the household and future prospects.
Our team provides personalized attention to each case, coordinating with medical professionals, accident reconstruction specialists, and other professionals when necessary to substantiate causation and damages. We maintain regular updates with families, explain legal options, and seek resolutions that address immediate financial concerns as well as long-term losses. This approach helps families make informed decisions about settlement offers versus pursuing litigation, ensuring that the chosen path aligns with the family’s goals and need for financial stability moving forward.
We also emphasize prompt action to preserve claims and meet procedural deadlines that are essential in California wrongful death matters. Early steps include securing records, identifying witnesses, and notifying insurers when appropriate. By beginning investigations quickly and methodically, families improve their prospects for a complete recovery and avoid common pitfalls that can limit compensation. Our role is to guide families through these early actions and the subsequent legal process with transparency and steady support.
Our process begins with a careful intake to understand the facts and the family’s needs, followed by immediate steps to preserve evidence and obtain medical and incident records. We assess liability and damages, consult with professionals when necessary, and develop a strategy tailored to the case. We then pursue negotiations with insurers and responsible parties while preparing for possible litigation if necessary. Throughout, we provide regular updates, explain legal options clearly, and aim to resolve matters efficiently while protecting the family’s long-term interests and financial needs.
The first step focuses on collecting and preserving evidence that supports liability and damages, including medical and bill records, police reports, witness statements, and scene documentation. Prompt action secures time-sensitive materials and prevents loss of critical proof. During this phase we also evaluate the decedent’s employment records and financial contributions to calculate economic losses and identify potential insurance coverage. A thorough initial review helps frame realistic recovery goals and determines whether immediate negotiation or more extensive investigation is needed to protect the family’s rights.
Obtaining complete medical records, autopsy reports when available, and official incident documents is essential to prove causation and quantify damages. These records show the sequence of events, the care provided, and the costs incurred before the decedent’s death. We work to request and review these materials quickly to identify key issues and to determine whether additional expert analysis is required. Accurate medical and official documentation provides the factual foundation for damage calculations and legal arguments in negotiations or court proceedings.
Preserving physical evidence, photographing the scene, and recording witness contact information safeguards crucial proof that may be lost over time. Witness statements often clarify what happened and can corroborate liability theories. We advise families on steps to document the scene and secure relevant items, while simultaneously conducting interviews and obtaining signed statements when possible. Prompt preservation and witness identification enhance the credibility of the case and strengthen the position in settlement discussions or litigation.
Once records and evidence are gathered, we evaluate liability, consult with necessary professionals, and calculate all categories of damages. This includes estimating lost earnings, benefits, and the economic value of household services, as well as non-economic harms such as loss of companionship. We assemble documentation to support these calculations, including employment records, tax returns, and testimony from family members. This comprehensive valuation informs settlement demands and litigation strategy, ensuring that the family’s full losses are clearly presented to insurers and opposing parties.
When necessary, we coordinate with medical reviewers, economists, or accident reconstruction professionals to strengthen causation and damages evidence. These professionals help translate medical and economic data into clear assessments of liability and projected losses. Their input supports precise valuations of future earnings and dependency, and it can be decisive in convincing insurers or juries of the claim’s merit. Careful selection and coordination of professional support enhance the credibility and persuasive force of the case materials.
After evaluating damages and liability, we prepare a detailed demand package for insurers and responsible parties outlining the facts, evidence, and valuation of losses. We then engage in structured negotiations aiming to resolve the matter without litigation, while remaining prepared to file suit if offers do not adequately address the family’s needs. Our negotiation strategy emphasizes clear documentation and reasoned presentation of damages, seeking fair compensation while avoiding unnecessary delay when timely relief is a priority for the family.
If negotiations do not yield a fair resolution, we proceed to file a lawsuit and engage in the formal discovery and litigation process. This stage may include written discovery, depositions, motions, and preparation for trial. Throughout litigation we continue to refine damage calculations and present evidence to support liability and recovery. While many cases settle before trial, thorough litigation readiness improves negotiating leverage and ensures the family is prepared to pursue full compensation through the courts when necessary.
During discovery we exchange information with opposing parties, take depositions, and gather additional evidence to support the claim. Pretrial preparation involves organizing exhibits, preparing witnesses, and crafting legal arguments to present the case coherently to a judge or jury. This phase is intensive and requires meticulous attention to detail to ensure that all evidence is admissible and persuasive. Strong preparation at this stage increases the likelihood of successful settlement or a favorable verdict if the case proceeds to trial.
If a case proceeds to trial, we present evidence and testimony to demonstrate liability and the scope of damages, advocating for a judgment that fairly compensates surviving family members. After trial, successful plaintiffs may pursue enforcement of judgments or address appeals, while unsuccessful parties may explore post-trial remedies. Throughout post-trial phases we continue to support families in implementing outcomes, whether through structured settlements, collections, or appeals, with an emphasis on obtaining lasting financial relief and closure where possible.
Eligible plaintiffs in California typically include the decedent’s surviving spouse or domestic partner, children, and sometimes other dependents or beneficiaries designated under state law. The personal representative of the decedent’s estate may also file a wrongful death suit on behalf of survivors, and certain claims for the decedent’s own losses may proceed through the estate. Determining who may bring an action depends on family relationships and dependency, so it is important to identify the correct parties early in the process. Because eligibility can affect damages and procedural rights, families should confirm the proper plaintiff structure at the outset. Consulting about who has standing to sue prevents delays and ensures that all entitled survivors are represented in negotiations or litigation. Early clarification helps streamline filings and positions the claim for thorough documentation and effective pursuit of compensation.
Wrongful death damages typically include economic losses such as past medical expenses, funeral and burial costs, and the decedent’s lost future earnings and benefits. Non-economic damages may include loss of love, companionship, comfort, and consortium experienced by surviving family members. California law delineates recoverable categories, and specific awards depend on case facts and the evidence presented to support each category. To obtain fair compensation, families should document financial records, medical bills, and testimony about the decedent’s role in the household. Clear documentation of the decedent’s earnings, expected career trajectory, and contributions to daily life enhances the accuracy of damage calculations and supports requests for appropriate compensation from insurers or in court.
Statutes of limitation set the deadline to file wrongful death lawsuits in California, and in many cases the standard period is two years from the date of death for filing a civil suit, although exceptions and different timelines can apply in particular circumstances. Missing the deadline usually prevents recovery, so timely action is critical. Because exceptions can be fact-specific, families should seek guidance promptly to avoid procedural bars. Initiating an early investigation and contacting counsel helps preserve rights and ensures filings and notices occur within applicable windows. Prompt documentation and preservation of evidence also make it easier to prepare a complete claim within the required timeframe and to respond to insurer inquiries or legal procedural requirements without jeopardizing the case.
A civil wrongful death claim is separate from any criminal prosecution, and pursuing a civil claim does not prevent authorities from bringing criminal charges, nor does a criminal case automatically provide civil recovery. Civil actions focus on financial compensation, whereas criminal proceedings aim to punish unlawful conduct. Evidence developed in a criminal case may be relevant in civil litigation, and outcomes can influence negotiations or court proceedings, but each process follows different standards and timelines. Families may pursue both civil and criminal remedies simultaneously, and it is common for civil claims to proceed regardless of whether criminal charges are filed. Consulting about coordination between civil counsel and law enforcement or prosecutors can help families make informed decisions about timing and strategy while protecting legal rights in both arenas.
Calculating lost future earnings involves assessing the decedent’s past wages, anticipated career progression, retirement benefits, and other financial contributions the decedent would likely have provided. Economists or vocational professionals may be engaged to project earnings over a remaining work life, adjusting for factors such as age, health prior to the incident, and potential promotions. Documentation like pay stubs, tax returns, and employment records supports these projections and gives a factual basis for valuation. These projections are combined with reasonable assumptions about work life expectancy and benefits to estimate a present value for future losses. Demonstrating these factors with supporting records and professional analysis helps ensure that compensation reflects the realistic financial impact of the death on dependent family members and their long-term needs.
Key evidence in wrongful death claims often includes medical records, police and accident reports, witness statements, photographs of the scene, and documentation of expenses and lost income. Medical records show the nature of injuries and the chain of events leading to death, while official reports and witness testimony help establish fault and circumstances. Employment records and financial documentation demonstrate the economic impact of the loss on surviving family members. Preserving physical evidence and obtaining contemporaneous records soon after the incident strengthens the claim. In many cases, professional analysis such as accident reconstruction or medical review clarifies causation and supports damage valuations. A comprehensive evidence-gathering strategy is essential to present a persuasive case for compensation.
Yes, many wrongful death claims are resolved through settlement with insurers without filing a lawsuit, particularly where liability is clear and available coverage is sufficient to compensate the family. Early negotiation can provide faster relief for funeral and medical expenses and avoid the time and expense of litigation. However, settlements often require a full and informed understanding of long-term damages to ensure the offer adequately compensates for future losses. Before accepting any settlement, families should evaluate whether the proposed amount accounts for long-term financial impacts and potential unanticipated costs. Consulting about the legal consequences of a release and whether the offer fairly reflects the decedent’s losses helps families make an informed decision and avoid accepting inadequate resolutions that preclude later claims.
When multiple parties may share responsibility for a fatal incident, a wrongful death claim can pursue recovery from each potentially liable party, including drivers, property owners, product manufacturers, or employers, depending on the circumstances. Comparative fault rules in California may affect the allocation of responsibility and final recovery, so identifying all possible defendants and relevant insurance is important to maximize compensation. Thorough investigation helps uncover additional sources of liability and coverage. Coordination among claims against several parties can be complex, requiring careful strategy to manage negotiations and litigation timelines. Bringing comprehensive claims against all responsible entities ensures families do not miss potential avenues for recovery and helps achieve a full accounting of the damages caused by the death.
Yes, reasonable funeral and burial expenses are commonly recoverable in California wrongful death claims, and documenting these costs is an important early step. Receipts, funeral home invoices, and other records of expenses provide evidence to support claims for reimbursement of burial and memorial costs incurred as a result of the decedent’s death. Including these documented expenses in early demands can help families obtain immediate financial relief for pressing obligations. While funeral costs are typically recoverable, it is important to ensure all documentation is retained and presented clearly during negotiations or litigation. Promptly collecting and organizing these records strengthens the portion of a claim related to immediate economic losses and helps make a persuasive case for covering such expenditures.
To begin a wrongful death claim in Citrus with our firm, start by contacting Law Republic APC to schedule an initial consultation where we will listen to the family’s account, identify potential defendants and evidence, and outline possible next steps. During the intake we will ask for basic information such as medical and incident dates, known reports, and any documentation already in hand. Early consultation helps preserve evidence and clarify the appropriate plaintiffs and potential deadlines. Following the initial meeting, we typically take immediate steps to obtain records, identify witnesses, and advise on preserving physical evidence. We then evaluate liability and damages, recommend a strategy tailored to the family’s goals, and proceed with negotiation or litigation as needed. Families may call our Citrus-area hotline to discuss their situation and learn about options for moving forward.
